Teleperformance Information

Teleperformance Euronext: RCF is a French customer service, technical support, call center, debt collection and social media company with headquarters in Paris, France.

The company operates about 98,000 computerized workstations, with more than 135,000 employees across 250 contact centers in 49 countries and conducts programs in more than 66 different languages and dialects in various industries - some of countries where we are: UK, Brazil, Chile, India, Philippines, China , Canada, Mexico, Colombia, Norway, Italy, USA, Costa Rica, Australia and Netherlands. In 2011 was responsible for more than 1.5 billion customer interactions. It was founded in 1978 by Daniel Julien.

The Executive Management team is composed by DANIEL JULIEN - as Chairman of the Board of Directors and Chief Executive Officer, PAULO CÉSAR SALLES VASQUES - Worldwide Chief Marketing Officer, DOMINIC DATO - Worldwide Chief Operation Officer and OLIVIER RIGAUDY as Worldwide Chief Financial Officer. Regarding Regional Presidents, the company is manager by BRIGITTE DAUBRY - President of CEMEA, ALEJANDRO PEREZ - President of IBERO-LATAM and BRENT WELCH - President of EWAP.

1 History
2 Certifications
3 Awards and Recognition
4 See also
- 4.1 References
- 4.2 External links

History

1978: Daniel Julien^[2] created Teleperformance in Paris.

1986: Teleperformance became the contact center leader in the French market. The Group’s first international subsidiaries were established in Belgium and Italy.

1988: Teleperformance Austria was originated, followed by subsidiaries in other European markets: Germany, Sweden and the United Kingdom.

1987-1989: a partnership with Jacques Berrebi established the SR.Communication Group, an international group listed on the stock exchange in Paris.

1990: Teleperformance set up the first outsourced customer loyalty centers and carried out the first customer satisfaction surveys.

1993: Teleperformance USA was established, and the Group began its contact center operations in the United States.

1996-1998: Contact centers in Asia-Pacific were developed, with operations set up in the Philippines, Singapore, and South Korea. The Group was significantly expanded in Europe through numerous acquisitions and company start-ups in Switzerland, Norway, Denmark, Greece, Spain, the Netherlands and Finland.

1999-2002: The merger of SR.Communication and Teleperformance created SR.Teleperformance. The Group refocused its operations on contact center management and became a global player in CRM outsourcing. The Teleperformance network expanded to all of the Americas: Argentina, Brazil, Mexico, and Canada. Teleperformance Tunisia opened.

2003: SR.Teleperformance became the world’s #2 contact center outsourcer in terms of revenues. Faced with pressure on costs, the company offered offshore solutions and automated services. SR.Teleperformance launched business transformation solutions aimed at in-house contact centers.

2004: SR.Teleperformance continued its worldwide expansion with the acquisition of CallTech Communications in the United States, and of MM Group, the fourth-ranking provider of contact center services in Great Britain. SR.Teleperformance gained presence in Eastern Europe by taking a controlling interest in three companies based in Poland, the Czech Republic and Slovakia. SR.Teleperformance increased its presence in the German market with the acquisition of the company All By Phone+Net, one of the most dynamic companies in its sector.

2005: For the first time, SR.Teleperformance’s revenues exceeded $1 billion EUR.

2006: SR.Teleperformance continued its eastward expansion with the acquisition of Teleperformance Russia. SR.Teleperformance became Teleperformance.

2007: Teleperformance became #1 in the world. The Group acquired 100% interest in Twenty4help, the European technical support leader; in AllianceOne, a leading US accounts receivable management company^[4]; and in Hispanic Teleservices Corporation, a contact center service provider with operations based in Mexico. In parallel, Teleperformance reinforced its leadership in France through the acquisition of the company TPH Services Telecoms, and of several SFR sites.

2008: The Group’s operations and strategy were centralized for management under the responsibility of Daniel Julien and Jacques Berrebi. A matrix structure was put in place to ensure the homogeneity and consistency of best practices in line with the Group’s overall strategy (in terms of Human Resources, Information Systems, Finance, Quality, Marketing, etc.). There was a worldwide roll-out of advanced management tools. A minority interest purchase strategy regarding subsidiaries evolved. Teleperformance acquired The Answer Group, a large provider of high-level technical support to the US market.

2009: Launch of Teleperformance Platinum Services.

Certifications

Teleperformance is certified by PCI certification, recommendation of Compliance with the HIPAA health care standard, DSE certification, Safe Harbor certification, ISO 27001 compliant for best practices in information Security and BS 25999 compliant for best practices in Business Continuity Practices.

Awards and Recognition

Teleperformance's placement on the IDC MarketScape chart as Leader was determined by its high relative scores for company leadership, financial strength, and sales and distribution strategy especially; Teleperformance also scored high on aspects of its growth strategy, the diversification and strength of its delivery model, and its employee strategy.^[5]

Analyzing quality and timeliness of service, impact of service on customer value, and cost of service to customers for dozens of outsourcing providers, Frost & Sullivan conferred the 2010 North American Customer Service Leadership of the Year Award for Contact Center Outsourcing on Teleperformance.^[6]

2011 – Frost & Sullivan Award – "Customer Value Enhancement”, Argentina ^[7]

2011 – Teleperformance is positioned as a Leader in the 2011 Gartner Magic Quadrant: Customer Management Contact Center BPO, Worldwide ^[8]

2011 – CRM Magazine Award 2011 - "Service Leader Award for outsourcing" ^[9]

2011 – ICT Prize Award 2011 - Best Employer of outsourcing contact center in the Philippines ^[10]

2011 – Finalist Award 2011 - "Best Security Team" SC Magazine ^[11]

2011 – Frost & Sullivan Award 2011 – "Contact Center Outsourcer of the Year", EMEA ^[12]

2011 – Frost & Sullivan Award 2011 – "Global Security Practices", North America ^[13]

Teleperformance garnered the 2010 Latin American Competitive Strategy Innovation Award for Contact Center Outsourcing for the company's academic program for employees and clients.^[14]

Great Place to Work® Institute recognized companies that are successful within the level of satisfaction of specific groups of employees. Teleperformance Portugal and Brazil are in the list.^[15]^[16]

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Teleperformance Information

Contents

History

Certifications

Awards and Recognition

See also

References

External links

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Teleperformance Information (Leader, Daniel Julien, Bpo) @ BoiseMoney.com